Cancellation and Refund Policy
Group Sessions
- The deposit for all Group Classes is non-refundable.
- Materials Fees for all group classes are non-refundable.
- Resource Room reserves the right to remove a student from their regular group schedule. In such cases where Resource Room determines that services can no longer be provided, a full refund will be issued for hours where services were not rendered.
- All programs are subject to cancellation by Resource Room due to low enrollment or other unforeseen circumstances. In the event of cancellation by Resource Room, you will receive a full refund.
- Once a program has begun, no refunds will be issued.
- Tuition refunds (beyond the initial deposit) can be issued if canceled up to 7 days prior to the first day of class.
- All cancellations prior to the program start date will be subject to a $75 administration cancellation fee per student per program.
- Refunds may be re-credited toward a future program or private tutoring.
- All schedules for group classes are posted prior to Student Registration. Makeup sessions are not available for missed classes. Students who miss a class session for any group review class (TACHS, SHSAT, SAT, Robotics, or Regents) will not be eligible for a complimentary makeup session. All homework and class materials will be provided in the case of absence. In the case where a student needs additional support, they may request an individual private session with the instructor for the regular private hourly rate associated with that subject.
- All class programs and private tutoring schedules are subject to change due to New York City DOE and Private School Calendars.
Private Tutoring
- Resource Room reserves the right to charge for one hour of tutoring services, at the normal rate, when appointments are canceled within less than 24-Hours or for no calls no shows.
- Resource Room reserves the right to remove a student from their regular tutoring schedule. In such cases where Resource Room determines that services can no longer be provided, a full refund will be issued for hours where services were not rendered.
- In the unlikely event that Resource Room needs to make adjustments to a posted course schedule. All programs are subject to cancellation by Resource Room due to unforeseen circumstances. In the event of cancellation by Resource Room, you will receive a full refund. Once a program has begun, no refunds will be issued.
- Class descriptions may be subject to change to accommodate students’ ages, space requirements, weather, school calendar and other circumstances.
- All class programs and private tutoring schedules are subject to change due to New York City DOE and Private School Calendars.
- Group Session Cancellation Refund Policies also apply.