Cancellation and Refund Policy

Group Sessions

  1. The deposit for all Group Classes is non-refundable.
  2. Materials Fees for all group classes are non-refundable.
  3. Resource Room reserves the right to remove a student from their regular group schedule. In such cases where Resource Room determines that services can no longer be provided, a full refund will be issued for hours where services were not rendered.
  4. All programs are subject to cancellation by Resource Room due to low enrollment or other unforeseen circumstances. In the event of cancellation by Resource Room, you will receive a full refund.
  5. Once a program has begun, no refunds will be issued.
  6. Tuition refunds (beyond the initial deposit) can be issued if canceled up to 7 days prior to the first day of class.
  7. All cancellations prior to the program start date will be subject to a $75 administration cancellation fee per student per program.
  8. Refunds may be re-credited toward a future program or private tutoring.
  9. All schedules for group classes are posted prior to Student Registration. Makeup sessions are not available for missed classes. Students who miss a class session for any group class (TACHS, SHSAT, SAT, Robotics, or Regents) will not be eligible for makeup sessions.
  10. All homework and class materials will be provided in the case of absence.
  11. In the case where a student needs additional support, they may request an individual private session with the instructor for the regular private hourly rate associated with that subject.
  12. All class programs and private tutoring schedules are subject to change due to New York City DOE and Private School Calendars.

Private Tutoring

  1. Resource Room reserves the right to charge for one hour of tutoring services, at the normal rate, when appointments are canceled within less than 24-Hours or for no calls no shows.
  2. Resource Room reserves the right to remove a student from his or her regular tutoring schedule. In such cases where Resource Room determines that services can no longer be provided, a full refund will be issued minus administration fees for hours where services were not rendered.
  3. Resource Room reserves the right to place a student on a modified schedule if multiple cancellations take place.
  4. In the unlikely event that Resource Room needs to make adjustments to a posted course schedule, all programs will be subject to cancellation in case of unforeseen circumstances. In the event of cancellation by Resource Room, you will receive a full refund. Once a program has begun, no refunds will be issued.
  5. Class or private tutoring descriptions may be subject to change to accommodate students’ needs, ages, space requirements, weather, school calendar and other circumstances.
  6. All class programs and private tutoring schedules are subject to change due to New York City DOE and Private School Calendars.
  7. Any hours that remain on file must be completed by the start of September 1st of each school year.
  8. Group Session Cancellation Refund Policies also apply
  9. All cancellations, modifications to programs or refunds due to missed scheduled appointments will be subject to a $75 administration cancellation/refund fee per student per program.